D268 Introduction to Communication Connecting with Others Task 2
Instructions for Section A:
First, watch the “Workplace Conflict” video. Then, analyze the video’s interaction by doing the following:
Tip: See Section 2 (The Art of Conflict Management and Professional Conversations) Lesson 4 for information on interpersonal communication behaviors.
Instructions for Section B:
Tip: See Section 2 (The Art of Conflict Management and Professional Conversations) Lesson 3.4 (The Steps of Negotiation 1/2) and 3.5 (The Steps of Negotiation 2/2) and the course videos for more about the negotiation stages.
Recommend how each of the characters in the video (i.e., Raymond & Jenna) could have spoken or behaved differently to manage and resolve the conflict by specifically addressing each of the 5 steps of negotiation listed below:
Be sure your description for each stage is specific and gives an example of what each character could/should have done.
| Instructions for Section C:
If sources are used, acknowledge sources—using in-text citations and references—for content that is quoted, paraphrased, or summarized. Note: Sources are not required for this assignment unless you are using research to support your claims. If you use research, you must cite in-text |
Solution
Raymond’s body language and tone were the interpersonal behaviors I saw that escalated the conflict. Raymond kept his arms crossed and came across as very assertive and judgmental.
The interpersonal behavior that I saw escalated the conflict. Jenna had an upset look on her face multiple times throughout the video and stated that she knew what Raymond was implying.
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